Anne Fontaine velvet top

📦 Shipping Methods

Amarsi Paris items are delivered:

• within France and internationally
• via La Poste or Chronopost

💶 Shipping Fees

Shipping fees vary depending on:

• the destination country
• the category of items in your order

The exact amount will be shown at checkout. Customs duties may apply for deliveries outside France. Amarsi Paris is not responsible for these charges.

⏱️ Processing & Delivery Times

• Delivery time is calculated from the moment the order is accepted
• Please allow 24 to 72 business hours for processing
• Once your order has been shipped, you will receive a tracking email

🛍️ In-Person Pick-Up

Amarsi Paris only offers in-person pick-up:

• in-store or during pop-up events
• by appointment agreed upon with the client

⚠️ We commit to being available within 10 days maximum, except in case of travel or other issues communicated in advance.
The client also agrees to respect this timeframe.
If not respected, shipping fees will be charged.

🚨 Delivery Issues

If you experience any issues, please contact us at:
📧 contact@amarsiparis.com
We will do our best to assist you.

However, Amarsi Paris cannot be held responsible for:

• lost, stolen, or damaged parcels
• delays caused by La Poste or Chronopost
• No refunds will be issued for these reasons.

ℹ️ Need Help?

For any questions or additional requests, feel free to contact us at:
📧 contact@amarsiparis.com

🔁 Exchange Policy

You may request an exchange within 14 days from the delivery date.
If this period ends on a Saturday, Sunday, or public holiday, it is automatically extended to the next business day.
After this period, Amarsi Paris reserves the right to refuse the return.

👉 Only full-priced items are eligible for exchange.
Sale or discounted items cannot be exchanged.

🎟️ Compensation Terms

Once your return is accepted, you will receive a store credit (in the form of a coupon) equal to the amount of the returned item.
This coupon has no expiration date and can be used on our website or in-store.

⚠️ Product Defect or Non-Conformity

If your item has a defect that was not disclosed at the time of purchase, you may request a full refund.
Please send a photo of the item along with a short explanation by email to: contact@amarsiparis.com

📦 Return Conditions

Return shipping costs are at your expense.
Make sure to send the parcel with a tracking number.
Without proof of shipment or in case of a lost parcel, no refund can be issued.

Return address:
Amarsi Paris
110 rue de Réaumur
75002 Paris – France

📩 Need Help?

For any questions or additional requests, feel free to contact us by email at: contact@amarsiparis.com